Returns and Refunds
Returns within 14 Calendar Days
You may return items in new condition purchased on Boretti.com within 14 days from shipment for a full refund of your product purchase price or a replacement product. The costs for returning are at the buyer's expense. Please email or call our returns team at +31 (0)20 - 436 34 39 to initiate a return.
Once we validate the returned items have arrived, your return will be processed. Accounts will be credited within 14 business days once items are received and processed. Refunds will be issued to the card used for your purchase.
Personalized orders made specially for you, such as engraved products, free gifts and gift wrap services are non-returnable and non-refundable, except where the product was defective when delivered or as permitted by the product's warranty.
Returns after 14 Calendar Days
If the 14-day return window has passed, and your product is still under warranty, call us for warranty service or to schedule a repair. Fees may apply.
NOTE: We only accept returns for products purchased directly from Boretti.com. If you purchased a product at another retailer, please contact that retailer regarding your return.
You can cancel an order as long as we have not started the shipping or delivery process. To cancel an order, please call us at +31 (0)20 - 436 34 39 with your order number handy. We will refund your product purchase price as well as delivery, shipping, and service fees. If canceling an item within an order means your order is no longer eligible for a discount or promotion, we will recalculate your total purchase price and apply applicable charges to your selected payment method.
If we have started the shipping or delivery process, you will need to initiate a return by following our return policy.